Frequently Asked Questions


Am I allowed to


Once you have started your tenancy, should you wish to decorate the property, we would ask that a request be submitted in writing to your Landlord via our agency, detailing what you propose to do, which rooms/walls you would like to decorate and include a paint sample chart or wallpaper sample with your letter.

Once we have spoken to your Landlord, we will confirm to you in writing whether your request has been permitted. Dependent upon the situation, you may not have to return the property back to its original colour shortly before you vacate.

Can I install

Sky TV?

Each property and Landlord is different however, in most cases, Landlords do not mind if Sky is installed at the property as long as it is carried out neatly, within the terms of any lease or planning approval, and installed by professional engineers.

However permission should be sought from your Landlord where sky is not already installed in the property.

Another note to add is that it is up to the tenant to check whether they are able to receive Sky/Virgin in that area as this is something we cannot guarantee.

What about


The majority of Landlords will not allow pets to be kept in their properties however there are a few Landlords who would allow certain pets.

If the landlord is happy with a pet they can sometimes insist on a higher deposit to cover the increased risk of any damaged caused by the pet. However we will also draw up a pet agreement which states that the property must be professionally cleaned including carpets and treatments for fleas/bugs on vacation.

Who's responsible for the


If your property has a garden it is your responsibility to ensure the lawns are cut regularly and the borders kept weed freed unless stated otherwise. In addition, the gardens must be kept tidy and free from refuse.

How long is my

Notice Period?

Due to the terms of the agreement, you are contracted to remain at the property as stated in your assured short hold tenancy. Should you decide to leave at the end of the period in the agreement or at a later date, you must notify us in writing, giving a minimum of one month’s notice from your rent due date prior to the end of the period.

How do I

Pay Rent?

Your rent will be due on the same day as when you started the tenancy every month. You can either come into the office or pay in cash or cheque but the cheque must clear before your rent due date. Alternatively you can pay by standing order where rent will be deducted from your bank on a monthly basis on the day set up by us. You can collect a standing order form with our details on from our office.

If you are in receipt of Housing Benefits you have an obligation to ensure that payments are made as quickly as possible.

What about


A guarantor is any person known to you who would be willing to support you throughout your tenancy and indemnify the Landlord against all costs and associated issues that may arise during the Tenancy. If you know that you have a poor credit rating or would fail your own reference check as your income does not fall above the required referencing amount for your monthly income, then we recommend adding a guarantor.


The Guarantor would be required to pay any outstanding rents and cover damage expenses that may be over and above the security deposit amount. Guarantors are usually family members but more importantly, they must earn or have in savings 33 times the monthly rent and willing to have references taken up on them.


Free Advice

Whether you’re a landlord or a tenant, we’d love to hear from you and offer our expert advice, at no cost to you.